Privacy Policy
This policy explains how TheirSide handles data for private AI character chat, AI group rooms, uploaded materials, account deletion, and fictional character conversations.
Information we collect
TheirSide collects the account information you provide, such as email address, display name, authentication provider identifiers, and subscription status.
When you use the product, we process 1v1 chat messages, AI group chat messages, scripted scene state, fictional character settings, uploaded reference materials, generated text or media outputs where features are available, and usage events needed to operate the service.
How we use information
- Operate private AI character chats, AI group rooms, scripted story scenes, saved history, account controls, and available conversation tools.
- Maintain subscriptions, entitlements, invoices, refunds, support requests, abuse prevention, and security controls.
- Improve reliability and debug issues without exposing raw secrets, API keys, or payment credentials in logs.
Uploaded reference and text materials
Users may only upload materials they own or are authorized to use. TheirSide stores uploaded materials only to provide character creation and related product features.
We may remove or restrict materials that appear unauthorized, unsafe, illegal, or inconsistent with our Acceptable Use Policy.
Payments
Payments and subscription management are handled by our payment provider or merchant of record. TheirSide receives subscription status and customer identifiers needed to enable paid access, but does not store full payment card numbers.
Support chat
We use Crisp as a third-party customer support chat tool on non-chat pages. If you use the chat widget, Crisp may process your support messages and necessary visitor, device, and session information to deliver the conversation.
Retention and deletion
We retain account, chat, media, and billing records while your account is active or as needed for security, fraud prevention, support, legal, tax, and payment obligations.
You may delete your account from the product where the account controls are available, or contact support for account and data deletion requests.
Account deletion is designed to delete your chats, characters, memories, group rooms, and uploaded media. Some payment, tax, security, and webhook audit records may need to be retained where required by law, fraud prevention, or payment processing obligations.
Contact
Questions about this policy can be sent to support@theirside.io.